Identified - We have identified the issue and merchants who have been impacted. We will continue to provide additional details to affected parties directly as needed.
May 03, 2024 - 12:15 EDT
Investigating - We are currently aware that some merchants have experienced a delay in funding. Teams are currently investigating.
May 03, 2024 - 11:25 EDT
Web Applications
Operational
90 days ago
99.99
% uptime
Today
Mobile Applications
Operational
90 days ago
100.0
% uptime
Today
Payments
Degraded Performance
90 days ago
99.8
% uptime
Today
Scheduled Payments
?
Operational
90 days ago
99.96
% uptime
Today
Stax API
?
Operational
90 days ago
100.0
% uptime
Today
Settlements, Fees, and Payouts
?
Degraded Performance
90 days ago
99.45
% uptime
Today
Analytics and Reporting
?
Operational
90 days ago
99.71
% uptime
Today
Marketplace Integrations
Operational
Quickbooks Online (Intuit)
Operational
Notifications
?
Operational
90 days ago
100.0
% uptime
Today
SMS Notifications
?
Operational
Emails
?
Operational
Webhooks
Operational
90 days ago
100.0
% uptime
Today
Customer Support
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Apr 19, 18:17 EDT
Monitoring -
A fix has been implemented. We are monitoring the results.
Apr 19, 18:06 EDT
Identified -
Engineering has identified the issue and are working on a fix.
Apr 19, 15:44 EDT
Investigating -
We are aware that some scheduled payments are not showing up for certain users. Engineering teams are aware and investigating.
Apr 19, 15:33 EDT